Our warehouses follow Good Manufacturing Practices that mirror FDA and Health Canada guidelines.
Supplements are sensitive - so we don’t cut corners. We maintain stable temperature and humidity levels to preserve potency, freshness, and shelf life.
Your customers don’t like waiting and neither do we. Most orders ship same-day, getting to your customers fast and reducing time in transit,
We log batch numbers and expiry dates as soon as your stock arrives. Our FIFO system ensures the oldest inventory ships first,
are stored upright in secured zones to prevent tipping or damage.
are treated like the live cultures they are - with priority handling and fast turnaround.
are inspected for seal integrity and kept away from moisture.
are stored with care depending on how they respond to light, heat, or humidity.
The dietary supplement industry is regulated by both FDA (U.S.) and Health Canada (Canada). That means sellers are responsible not just for the manufacturing process but also for ensuring their products are handled safely during storage and shipping.
Look for a 3PL partner that:
Follows GMP (Good Manufacturing Practices) for storage
Uses separate, hygienic zones for ingestibles
Has SOPs for lot control, batch tracking, and expiry management
Is familiar with U.S. and Canadian health compliance standards
👉 Why it matters: Contaminated or expired supplements can lead to customer complaints, health risks, and account suspension on platforms like Amazon or Walmart.
Supplements are biologically active products—meaning they can lose potency or degrade in the wrong conditions.
Some, like probiotics or soft-gel vitamins, are highly sensitive to heat, light, humidity, or oxygen exposure.
Key factors to look for:
Temperature- and humidity-controlled zones
Avoidance of direct light for light-sensitive vitamins
Moisture-proof containers for powders and capsules
FIFO systems to preserve freshness and reduce expiry risks
👉 Why it matters: Keeping your products stable helps prevent spoilage, maintains product quality, and reduces returns.
You’re not just shipping boxes—you’re delivering health-related products that people trust. Your pick and pack process must reflect that.
Common pitfalls to avoid:
Mishandling fragile bottles or glass jars
Packing multiple SKUs with similar packaging incorrectly
Forgetting temperature protection during hot/cold seasons
Instead, your fulfillment partner should:
Use upright storage for gummies and bottles to avoid melting or leaks
Follow clear SOPs for order accuracy and batch tracking
Provide kitting or bundling for supplements sold as combos or regimens
Add ice packs or thermal liners for probiotics (where needed)
👉 Why it matters: A single mislabeled or damaged shipment can shake customer trust—and damage your reputation in a category built on credibility.
In the world of wellness and daily routines, delivery delays can impact customer satisfaction more than in other industries.
Your customer might run out of their daily multivitamin or start a cleanse late because of shipping issues. Fast turnaround is critical.
Look for a fulfillment partner that offers:
Same-day shipping for most orders
Integrated tracking and real-time order updates
Optimized shipping zones to reduce transit time in North America
👉 Why it matters: Quick fulfillment keeps your reorder rates high, lowers chargebacks, and supports subscription models common in wellness brands.
If you’re audited, facing a product recall, or simply trying to track batch issues—you need full visibility into your inventory and shipping data.
Your logistics partner should offer:
Inventory transparency with expiry date and lot tracking
Batch recall capability
SKU-level analytics and real-time stock updates
Tools for managing product freshness and compliance
👉 Why it matters: Proper traceability protects your brand—and is increasingly required by large marketplaces and retail buyers.
